Contact us
Talk to the people behind it
One mailbox, read by a person. Tell us what you need and include the details below so we can help on the first reply.
We read every message and usually reply within a few business days. For quick answers to common questions, try the support page first.
What to include
Nobody needs an account to chat, so we often have no way to look you up. These details let us find what you are writing about.
| Topic | Please include |
|---|---|
| Something is not working | Your device and browser, what you did, and what happened instead. A screenshot helps |
| Billing or a refund | Your Account ID, and the date and amount of the payment. See the refund policy |
| Reporting someone | The date and time, both display names, and what happened. During a chat, the Report button in the chat menu is faster and sends the recent messages to a moderator |
| A ban you think is a mistake | The date and time you were blocked and the display name you were using |
| A privacy request | What you want to know or have deleted, with dates and display names. The privacy policy lists what we hold |
| Feedback or an idea | Anything you like. We read it all |
Please do not send
- Passwords, card numbers or copies of identity documents. We never ask for them.
- Explicit images, even as evidence. Describe what happened and we will tell you if we need more.
In an emergency
randomchat.social is not an emergency service and this mailbox is not watched around the clock. If you or someone else is in immediate danger, call your local emergency number.